No Hassle Returns

Our Hassle-Free Guarantee Return Policy

RampandRail has a 30 day satisfaction guarantee policy. We want our customers to be completely satisfied with their purchase. If there is a problem with your purchase the item must be returned within 30 days of the purchase. After 30 days issues will be addressed through the manufacturer’s warranty.

Returns are simple just print this return form and return the item to us.

Items must be in new, unused and in resalable condition and in its original packaging. All returned items will incur a 15% restocking fee. Return shipping is not refundable. If you received a prepaid return label from customer service, the cost of the return shipping is deducted from the refund. Items that have obvious signs of use will receive up to 70% of the items price. Items that are not in its original condition, are damaged, or are missing parts will receive up to 80% of item's price.

Custom items cannot be returned.

All refused shipment will be charged Shipping.

Cancelled orders will incur a 15% restocking fee.

Wind/Weather or Customer Damage will not be covered under our returned policy OR the manufacturer's warranty.

Damaged Items:  If your shipment is damaged during shipping, a claim must be made within 5 days of receipt. Please open your package and inspect upon receipt. If a package arrives damage please save all packing materials and contact us immediately.

Missing Items or Damaged Canopies:  If your canopy arrives damaged, we will replace the parts that are damaged. If the customer elects not to receive parts and to ship the unit back for a replacement frame the customer will incur all shipping fees. After 5 days, we are not responsible for missing items from order.

Buy with Confidence

RampandRail is here to serve your needs today, and will be here for your future needs as well. With years of experience and a track record as one of the industry's fastest growing companies, RampandRail has what it takes for continued success. What does it all mean? You can do business with RampandRail with confidence